Due to the disruptions related to covid-19, order processing may take additional time. Thank you for for patience.
International Customers: Due to the recent COVID-19 impact on our shipping providers and the numerous shipments that have been lost in transit, we are disabling all international shipping methods.
We apologize for the inconvenience and will post a notice when international shipping is reactivated. Thank you for your patience.

Customer Service

Shipping & Delivery
Shipping is via United Parcel Service (UPS) or United States Postal Service (USPS). The choice of shipper is at the customer pleasure. The level of service for UPS is also the customer choice. However the Postal Service is determined by the level of service that will allow for a tracking method.

ATTENTION CANADIAN CUSTOMERS:

        While the shipping prices reflected in the shopping cart quote reflect that UPS shipping is less expensive then USPS this price is not indicative of the full cost. UPS upon delivery adds a currier fee, duty fee and taxes that YOU will be responsible for before you are able to receive your order. USPS does not apply theses hidden charges. These fees are controlled by UPS and not by Incienso De Santa Fe. If you order through UPS and then refuse delivery Inscienso will not refund your order total or shipping expenses. If you have any questions at all please call us at (505) 345-0701 or email us incienso@inscents.com.

Privacy & Security

Your privacy is important to us at Incienso de Santa Fe, Inc. To better protect your privacy we provide this notice explaining our online information practices. This notice applies to all information collected or submitted on our website.

You can order, make requests, and register for promotions at www.inscents.com. In doing so, the information collected on these pages is:

  • - Name
  • - Address
  • - Email address
  • - Phone number

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete the order with our certificate provider.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

With this in mind on some pages, you submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address.

In this circumstance, the information collected is:

  • - Name
  • - Address
  • - Phone Number

This site does NOT collect credit card information. Credit Card information is encrypted and forwarded to Authorize.net. Credit card information is never stored or retained by this site and is completely inaccessible by any parties except yourself and Authorize.net.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our products and services plus special offers from time to time. Information you submit on our website will not be used for this purpose unless you fill out the registration form and choose to subscribe.

We use non-identifying and aggregate information to better design our website such as the pages visited. We do not disclose anything that could be used to identify individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Returns & Replacements

Incienso De Santa Fe, Inc. Will replace any burner or item that has been damaged via shipping with prompt notification within 5 business days.

Ordering

Please order on line or if there is a problem you may e-mail us from the contact us page with your question. A printable order form is available in a PDF file

Payment, Pricing & Promotions

Payment is due in full when you place your order. We accept Visa, MaserCard, American Express, Discover.

Viewing Orders

Once you have placed an order with Incienso De Santa Fe, Inc The "My Account" section will allow you to view your past orders, place reorders, check the status of orders, and mange your account information.

Updating Account Information

You can update all account information in the "My Account" section of the website. At any time you can change your password, change your address, update your payment information, etc.